New Hampshire 911 Determines Cause of Outage

Update - 4:46 p.m., July 19, 2024

The Division of Emergency Services and Communications announces its technical staff has determined this morning's New Hampshire 911 outage was caused by the global CrowdStrike outage. The DESC team responded quickly and diligently, implementing our backup systems while thoroughly assessing the situation. As of approximately 4 a.m., the 911 server system was fully restored and all calls and texts to 911 have been processed normally.

Update - 6:15 a.m., July 19, 2024

The New Hampshire 911 server system has been fully restored and emergency calls to 911 are being processed normally. While the exact cause of this morning’s interruption remains under investigation, the Division of Emergency Services and Communications is aware of information technology (IT) outages reported nationwide. The Division will continue to monitor operations and has backup systems on standby. Residents and visitors are reminded to only call or text 911 if experiencing an emergency.

Initial News Release - 4:47 a.m., July 19, 2024

CONCORD, N.H. – Callers are successfully able to reach New Hampshire 911 following a temporary interruption believed to have been caused by a software vendor.

Just after 1 a.m. on Friday, July 19, 2024, New Hampshire 911 telecommunicators reported that they could see incoming 911 calls on their computer systems, but they were unable to answer those calls. Calls that were initially unable to be answered by telecommunicators were quickly returned to ensure 911 callers received the help they needed.

Backup processes were immediately implemented. As of 3:30 a.m., calls and texts to 911 are being received normally on the New Hampshire 911 backup system, which remains fully operational. As a reminder, 911 should only be dialed in the event of an emergency, and residents and visitors are asked not to make “test calls”.

The Division of Emergency Services and Communications is continuing to work with the Department of Information Technology regarding the interruption and will provide further updates as they are available.

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