Laws, Rules, and Surcharges

The laws and rules regarding 911 in New Hampshire.

The laws governing 911 in New Hampshire are contained within NH RSA 106-H. In New Hampshire, as outlined within RSA 106H indicate that 911 call records are not a matter of public record and are exempt from RSA 91-A "The Right to Know Law". Pursuant to RSA 106-H:14, the Division of Emergency Services and Communications shall only make 911 call records available:

  • (a) On a case-by-case basis to a law enforcement agency that requires the information or records for investigative purposes;
  • (b) To the department of environmental services solely for the purposes of estimating the location of wells subject to RSA 482-B and for creating and maintaining an inventory of drinking water sampling sites and the materials used for water system service lines needed to comply with the Federal Safe Drinking Water Act. The department of environmental services shall not be required to release such data under RSA 91-A; and
  • (c) To the caller or their legal representative, or to the subject of the call or their legal representative, with written authorization of the recipient on a form satisfactory to the department, that such information or records are being made available solely for the purposes of investigation in anticipation of litigation or for use in connection with any civil court proceeding. Records released under this section shall be marked "limited purpose release" and shall not be redisclosed by the recipient beyond the investigation or civil proceeding. Any records which are the subject of a criminal investigation will be released only after the criminal matter is concluded. Neither the state nor its agencies or employees shall be civilly liable for any improper use or release of 911 records to any person obtaining such records as provided in this section.

The Department of Safety rules governing the Division are contained within Saf-C 7000 Emergency Communications Rules.

The Prepaid Commercial Mobile Radio Service Surcharge Rules were adopted by the Commissioner of Safety on December 29, 2015, and became effective on January 1, 2016.  rules will be published on the Office of Legislative Services website.

For information on how to fill out the prepaid forms, please reach out to the Division's Bureau of Administration at desc.administration@dos.nh.gov or by phone 603-271-6911.

Pre-Paid Commercial Mobile Radio Service (CMRS) Forms and Certificate

Surcharge Forms